Dear Tampa State Bank customers,

Here at Tampa State Bank, our concerns during this Covid pandemic have always been the safety and health of our staff and customers. We have decided that for the time being we will require masks when entering the bank. If you do not wish to wear a mask please use the drive thru, ATM, or online banking. Thank you for your support.

***  Update***

The lobbies at both branches are temporarily closed, but the drive thru is still open.  We are sorry for the inconvenience. Thank you for being a valued customer of the Tampa State Bank. 

**Note - I you have any suspicion of fraudulent activity, including Unemployment scams, please go through identity protection measures (i.e. report to credit bureau, etc.).  See the links below for more information.

https://www.dol.ks.gov/fraud - unemployment fraud

https://www.identitytheft.gov/  – general Identity theft.  This link will guide you thru the process and also link you to the credit reporting agencies.  You only have to report to one credit agency and they forward to the others.  This will also track your case.

FRAUD NOTICE TO CUSTOMERS

Fraudsters are increasing phishing attacks in an effort to exploit the current COVID-19 pandemic. We have learned that fraudster emails and voice mails sent directly to
cardholders asking for personally identifiable information (PII) and impersonating the Bank, health groups, and federal government agencies.

There is a lot that you can do to protect your own financial accounts and information in order to avoid compromising your own information.  Here is some information on protecting your informatiom in regard to our Debit and Credit cards.

We will ever ask you over the phone for their PIN, CV2 codes, or Expiration Dates.

• We do not use text alerts so if you receive one it is fraudulant.

• A phone call from one of our Call Center agents will only include a request for the cardholder Zip code and no other personal information, unless the cardholder confirms that a transaction is fraudulent.

• Only then will the cardholder be transferred to an agent, who will ask questions to confirm the cardholder’s identity before going through the transaction history. If, at any point the cardholder is uncertain about questions being asked or the call itself, they should hang up and call us directly.

• If a call is received by the cardholder, claiming to be your Call Center and asking to verify transactions, no information should have to be provided by the cardholder other than their Zip code, and a ‘yes’ or ‘no’ to the transactions provided.

Exciting News!!  Our Debit Cards now have Wallet Pay!!  Please go to the Debit Card menu to find links for the apps for your iOS or Android Devices.

We are pleased to inform you of our new upgraded Debit Card.  Your debit card now comes with a new service called CardValet.  This allows customers to do many exciting new things with your Card. For more information click on the CardValet menu.

The Tampa State Bank will NEVER ask you for your Internet Banking Logon credentials.