Dear Tampa State Bank customers,

We continue monitoring the situation and recent news surrounding the COVID-19 virus. I wanted to take a moment to update you on the precautions we are taking with our employees, along with steps to ensure we continue fulfilling our commitments to you.

We have shared with our employees the CDC recommendations on how we can help prevent the spread of the virus, including the importance of washing hands and staying home if one feels sick. 

We will continue to monitor the situation and make adjustments as necessary. Please don’t hesitate to contact us if we can assist you during this uncertain time.

***  Update***

Both TSB branches are shutting our lobbies as of 3-18-2020.  Drive thru service will be available for your banking needs.

Covid-19 Message

We at the Tampa State Bank are well aware of the hardships that Covid-19 has inflicted on everyone. We want to try to ease a small part of the difficulties people are experiencing.

Effective immediately for those who have had income reduced, Tampa State Bank will defer or extend loan payments upon request for both consumer and commercial loans. Overdraft fees will be waived in the near future.

Tampa State Bank will also make available new loans at below market rates for those who have their income reduced or eliminated entirely presently.

We will survive these most difficult times. We can do this together. Be safe and stay healthy. Let us know how we can assist you and your family.

The Tampa State Bank

FRAUD NOTICE TO CUSTOMERS

Fraudsters are increasing phishing attacks in an effort to exploit the current COVID-19 pandemic. We have learned that fraudster emails and voice mails sent directly to
cardholders asking for personally identifiable information (PII) and impersonating the Bank, health groups, and federal government agencies.

There is a lot that you can do to protect your own financial accounts and information in order to avoid compromising your own information.  Here is some information on protecting your informatiom in regard to our Debit and Credit cards.

We will ever ask you over the phone for their PIN, CV2 codes, or Expiration Dates.

• We do not use text alerts so if you receive one it is fraudulant.

• A phone call from one of our Call Center agents will only include a request for the cardholder Zip code and no other personal information, unless the cardholder confirms that a transaction is fraudulent.

• Only then will the cardholder be transferred to an agent, who will ask questions to confirm the cardholder’s identity before going through the transaction history. If, at any point the cardholder is uncertain about questions being asked or the call itself, they should hang up and call us directly.

• If a call is received by the cardholder, claiming to be your Call Center and asking to verify transactions, no information should have to be provided by the cardholder other than their Zip code, and a ‘yes’ or ‘no’ to the transactions provided.

Exciting News!!  Our Debit Cards now have Wallet Pay!!  Please go to the Debit Card menu to find links for the apps for your iOS or Android Devices.

We are pleased to inform you of our new upgraded Debit Card.  Your debit card now comes with a new service called CardValet.  This allows customers to do many exciting new things with your Card. For more information click on the CardValet menu.

The Tampa State Bank will NEVER ask you for your Internet Banking Logon credentials.